Terms and Conditions

Terms and Conditions

Last updated: 14/01/2021

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.msrairsoft.com website (the "Service") operated by MSR Airsoft Limited ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service and placing an order you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service or place an order.

Purchases and Cancellations

You are encouraged to familiarise yourself with your rights contained within the Sale of Goods Act 1979, Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1999.

If you wish to purchase any product or service made available through the service /website ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, relevant defence, your billing address, your date of birth and your shipping information. You are therefore consenting to this collection of personal information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. You expressly agree that MSR Airsoft Limited is not responsible for any loss or damage arising from the submission of false or inaccurate information.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. You expressly agree that MSR Airsoft Limited cannot accept any liability for loss or damage arising out of such cancellation.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

You also hold the right to cancel your order up to 14 days after delivery of your order and you do not have to supply a reason for cancellation. You then have a further 14 days to return the item to us (we will pay for the return cost). A refund will be sent once we have received and inspected the order. If you would like to cancel an order, please ring our customer helpline on: 07592307448.

There are certain circumstances in which you are not granted the right to a cancellation and these include but are not limited to:

  • Items which have been customised, such as a two-toned airsoft guns.
  • Goods that have been altered after receipt.
  • Used items – these will need to be inspected and a reduced refund may be available.

    Ordering, Paying, Dispatch of Items

    You can only make payment via the secure online checkout with a valid debit or credit card. We only accept GBP at checkout and no other currency is accepted. Once we have received your order we will aim to dispatch your order by the next working day at the latest. Please note that orders made on the weekend or a bank holiday will be dispatched on the next working day.

    Products Sold by MSR Airsoft Ltd

    MSR Airsoft Limited accepts no responsibility for any damage caused by our products to yourself, others or property. Products are checked before sending out to make sure they are complete and not damaged. An FPS (feet per second) check is carried out on the airsoft gun product before sending to ensure it complies with UK law. All refunds are at managements discretion, all products must be returned in the original package unused if we believe that the product has been used the product will be withheld and postage will be requested to send the item back to you. Faulty items may be returned for inspection and any tampering to the product makes this void. 

    Age Verification and VCRA Defence

    All Airsoft gun sales must comply to the VCRA 2007 bill and require that you supply a relevant defence for purchasing a realistic imitation firearm, we will not sell you the item until this has been checked. All purchasers must be at-least 18 years old to purchase items from MSR Airsoft Ltd, we hold the right to ask for proof of age upon purchase. A relevant defence can include but is not limited to:

    -Being a member of an airsoft body (i.e. UKARA)


    -Film or television studio

    -Crown Servant


    Two Tone Airsoft Guns

    We offer a two toning service here at MSR Airsoft Ltd for people over the age of 18, so if you do not have a valid defence then we can paint the gun for you. Please note that this will lead to a delay in the dispatch of your airsoft gun as we will need to do work to the airsoft gun, usually this takes 3-4 business days.

    Blank-firing Grenades

    In line with our policy for only selling to over 18's, blank-firing grenades require you to submit your date of birth at checkout. MSR Airsoft Ltd takes no responsibility for the misuse of such products and these products are sold with the firm belief that they will only be used for airsoft skirmishes. We take no responsibility for harm or damage caused by the improper use of such products. We only sell blank-firing grenades to the UK and we do not sell these to any other countries.

    Use of High-Pressure Gas

    In most cases gas airsoft replicas are not designed to be used with any gas apart from standard blue or green gas. Using high-pressure gas such as red or black gas will cause excessive wear and damage to the airsoft replica. At MSR Airsoft Ltd we can only guarantee the safe and proper function of the airsoft replica if it is used with low-pressure gas such as blue/green gas (Nuprol 1.0 - 2.0). Using high-pressure gas voids the warranty and is likely to cause excessive wear, breakages and reduce the overall safe operation and function of the airsoft replica.

    We at MSR Airsoft Ltd therefore explicitly state that only low/standard pressure (blue/green) gas should be used in the gas airsoft replicas that we sell, unless they are specifically labelled by us as being able to accept high-pressure gases.

    Please note that only Abbey 144a or Nuprol 1.0 gas should be used in Tokyo Marui airsoft replicas.

    Returns, Repairs and Warranty

    All items sold at MSR Airsoft Ltd have a 12 month warranty apart from the items outlined below, please note that all items must be returned to MSR Airsoft Ltd with a valid invoice (please contact us before sending these items). We will try to fix the item in-store, refund you or replace the item if necessary.

    Please return items in their original packaging with all of the accessories that were included with the item. The shipment of the item is your responsibility, however if you are returning a product that was faulty on arrival to you (or an incorrect item/cancelled order) we will arrange the shipping of this back to MSR Airsoft.

    Please give us up to 14 working days to check over the items and make a decision on whether a refund is in order.

    Please contact us via email: admin@msrairsoft.com or by telephone on: 07592307448 if you would like to return an item.

    You also hold the right to cancel your order up to 14 days after delivery of your order and you do not have to supply a reason for cancellation. You then have a further 14 days to return the item to us (we will pay for the return cost). A refund will be sent once we have received and inspected the order. If you would like to cancel an order, please ring our customer helpline on: 07592307448.

    There are certain circumstances in which you are not granted the right to a cancellation and these include but are not limited to:

    • Items which have been customised, such as a two-toned airsoft guns.
    • Goods that have been altered after receipt.
    • Used items – these will need to be inspected and a reduced refund may be available.

    Electric, Gas and Spring Airsoft Guns

    12 month warranty on all airsoft guns. These must be returned to us here at the store. Please note that all guns are tested before shipping so sometimes the items may appear used but we reassure you that the items have only been tested in store to check relevant FPS data for the weapon. A 12 month warranty applies also for gas and spring guns and the same conditions as above apply to these items. If you believe there is a fault with your item then please contact us via email at admin@msrairsoft.com or by telephone on  07592307448.


    All batteries have a 12 month warranty associated with them.

    Gas and Ammunition (BB's)

    12 month warranty if unused.

    Sights, holsters or other accessories

    These items also have a 12 month warranty please contact us before returning any item.

    Two tone airsoft guns

    12 month manufacturers warranty associated with two tone guns.

    Clearance Items (Boneyard)

    There is no warranty associated with clearance items as they have been sold with known faults identified and advertised with these faults present. All items do not have any warranty unless specified and cannot be returned, refunded or repaired by us as they have been clearly sold as clearance/damaged goods. Please make sure you are happy with this before ordering a clearance item. We inspect all of these items and record each of their faults but please note there may be other faults also present with the item being sold which have not been identified.

    After 12 Months

    If something was to go wrong after the warranty period then please get in touch as we shall try and help with any issue that may have arisen. 


    MSR Airsoft Ltd reserves the right not to honour the warranty and refund you if we believe any of the following have occurred:

    1) Damage caused by abusing or misusing the product. This includes but is not limited to: dropping, striking or bending the product or using low-quality BB's in the airsoft gun. We recommend you only use ammo from a refutable brand such as the brands stocked by our store.

    2) If the product has been tampered with. This can include but is not limited to: customization of the product by yourself or a third party, removing screws and nuts without proper tooling and using high voltage batteries in your airsoft gun such as 11.1V LiPo, 10.8V NiMh/NiCd batteries. 11.1V LiPo, 10.8V NiMh/NiCd batteries should only be used in your airsoft gun if we have specifically said so.

    3) If the two-tone has been removed at all. This action is illegal and will void all warranty associated with the product.

    4) If incorrect lubricant has been used. We recommend that you only use official branded gun lubricant as supplied by our store.

    5) If incorrect propulsion gas is used. For example only low pressure gas (e.g. Nuprol 1.0) should be used in airsoft guns made by Tokyo Marui.  High-pressure (red/black) gas should not be used in airsoft replicas, unless they are specifically labelled by us as being able to accept high-pressure gases.

    Availability, Errors and Inaccuracies

    We are constantly updating our offerings of products and services on the website. The products or services available on our website may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the website and in our advertising on other web sites. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences.

    We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Section "Availability, Errors and Inaccuracies" is without prejudice to existing statutory rights.

    Contests, Sweepstakes and Promotions

    Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply. The terms and conditions of any other "Promotions" are independent of this agreement.


    When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

    You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

    You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

    Intellectual Property

    The Service/Website and its original content, features and functionality are and will remain the exclusive property of MSR Airsoft Limited. The Service & website is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of MSR Airsoft Limited.

    Links To Other Web Sites

    Our Service may contain links to third-party web sites or services that are not owned or controlled by MSR Airsoft Limited.

    MSR Airsoft Limited has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that MSR Airsoft Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

    We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


    We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

    Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service or contact us at ‘admin@msrairsoft.com’ and we will delete your account and information.

    All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


    You agree to defend, indemnify and hold harmless MSR Airsoft Limited and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of this Service/website/products, by you or any person using your account and password, or b) a breach of these Terms.

    Limitation Of Liability

    In no event shall MSR Airsoft Limited, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service/website; (ii) any conduct or content of any third party on the Service/website; (iii) any product obtained from the Service/website; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


    Your use of the service/website is at your sole risk. The Service/website is provided on an "AS IS" and "AS AVAILABLE" basis. The Service/website is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchant-ability, fitness for a particular purpose, non-infringement or course of performance. Products however do have warranties as stipulated above. The use of our products is at your sole risk also.

    MSR Airsoft Limited its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.


    Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will MSR Airsoft Limited ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by MSR Airsoft Limited or any person for whom MSR Airsoft Limited is responsible, and even if MSR Airsoft Limited has been advised of the possibility of such loss or damage being incurred.

    Governing Law

    These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

    Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


    We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 60 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

    By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.


    If you would like to file a complaint about any product or service that MSR Airsoft Ltd supplies please contact us via: admin@msrairsoft.com. Please outline what your complaint is and what you would like resolved. We will aim to reply to your complaint within 7 days.

    Privacy Policy and Cookie Policy

    Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.

    Company Information

    Company Name: MSR Airsoft Ltd

    Company Number: 12372601

    Company VAT Number: 339271292

    Registered Business Address: Rodney Chambers, 40 Rodney Street, Liverpool, L1 9AA

    Contact Us

    If you have any questions about these Terms, please contact us via the contact MSR Airsoft Page.