Delivery Information

Here at MSR Airsoft we send all of our packages to you through UPS or Parcel Force to make sure they arrive to you intact and quickly!

We are working with our delivery partners closely to try and bring you the best rates possible for delivery!

We offer a working day schedule which means your orders are dispatched and delivered during the week (Monday - Friday) excluding bank holidays.

We aim to dispatch all orders as quickly as possible however there might be a slight delay on some orders if an additional service is required (two-toning) or if we have to carry out defence checks.

Please note that once a parcel has left our company address and is in the hands of the courier we have no control on the speed at which it reaches you. In the case of extreme weather or courier issues there may be a slight delay to your order.

Upon receiving your order and signing for delivery you are confirming that the order is all correct and in good condition. If however there is any issues please contact us as soon as possible at: admin@msrairsoft.com.

Shipping Information (UK mainland)

For the UK mainland we offer three types of shipping for your order:

  • UPS Access Point - The cheapest option. This will be delivered to your nearest UPS access point for you to collect. These items are sent VIA UPS standard delivery. Please note we cannot ship RIFs or two-tone airsoft guns to access points.
  • UPS Standard / Parcel Force - Guaranteed to be delivered by the end of the day on the date provided by UPS. Typically takes 2-3 business days however can be slightly longer.
  • UPS Express Saver - Delivered by 2:00 pm the next business day. Orders must be submitted by 12:00 noon the day before to qualify for next day delivery. This service operates from Monday to Thursday. Any orders placed after 12:00 noon on Thursday will not be delivered until Monday the following week (excluding bank holidays).

 

PLEASE NOTE: All deliveries require a signature! You will receive a tracking number with your order. Please contact UPS to rearrange an alternative delivery date and time if necessary.

We cannot ship batteries individually! 

We do not offer delivery on the weekend as the courier operates a weekday service. If you require an item for the weekend please place an order (with next day delivery) Thursday before 12:00 noon to receive your goods on Friday (excluding bank holidays). 

Please note that orders placed after 12:00 noon on Friday will not be dispatched until the following Monday.

Scottish Highlands

For the Scottish Highlands we can only offer one delivery option due to the logistics involved in getting your order to you:

  • UPS Standard / Parcel Force - Guaranteed to be delivered by the end of the day on the date provided by UPS. Typically takes 2-3 business days however can be slightly longer.

We are not able to ship orders to Europe, Channel Islands, Isle of Man or Northern Ireland due to issues regarding exporting with UPS. We apologise for the inconvenience.  

We are not able to ship to other worldwide destinations at present. 

Your Responsibilities: It is your responsibility to check your countries importation laws regarding the importing of airsoft goods into your country. MSR Airsoft Ltd takes no responsibility for orders being delayed or held/destroyed by customs. If you place an order and we note that your order has items which cannot be imported into your home country, we will contact you, cancel the order and refund you (however we may not always be able to check so the responsibility lies with yourself). If you have placed an order and discover certain items cannot be delivered to your home country then please contact us ASAP.

Shipment of Gas and RIFs

Unfortunately we cannot ship large quantities of gas with UPS. If your order exceeds the limit we will contact you VIA email or phone. Gas and batteries can only be shipped to mainland UK destinations at present.

Realistic imitation firearms can only be delivered to the person who placed the order. They will be required to sign for the package upon delivery, someone else in the household will not be allowed to take the delivery. This is so that we comply with the VCRA in the sale of RIFs.

Two Tone Airsoft Guns

We offer a two-tone service here at MSR Airsoft Ltd, this however will lead to delays in the dispatch of your airsoft gun to you. Typically it takes us 3-4 working days to complete the work and get the item shipped out. Please keep this in mind when placing an order.

Any Questions?

Contact us at: admin@msrairsoft.com